Payments & Refunds

PAYMENT OPTIONS

You can pay securely by PayPal, Google Pay, shopPay, Apple Pay or credit card. The transaction of credit card data is encrypted. Hellström Prints does not have access to or store any credit card data. 

All prices are in US dollars.

CAN I EXCHANGE OR RETURN MY ORDER?

We understand the risks of online purchases. If you are not 100% happy with your order please contact us within 30 days for returns.

Because all items are custom made individually for you, we can not except exchanges at this time. Please measure your space carefully before ordering. But we guarantee that you receive all items you ordered in the same condition as described on the item page. We will resend item(s) free of charge if:

1 - Your order was damaged during the delivery and you're able to show us photos of all damaged items, as well as the packaging.

2 - Your order was lost in mail, and tracking info confirms this.

3 - You received the wrong item(s) and you're able to show us photos of the wrong items you received.

4 - You received a defective item(s) and you're able to show us photos of the defective items.

In case of exchange or return, you will be responsible for the cost of the return shipping.

We consider all cases individually. And we do our best to help you with any issue. Please contact us at hello@hellstrom-prints.com with any questions